SMS Privacy Policy

Effective Date: June 30, 2026

This SMS Privacy Policy applies to text messaging services provided by Grey Ridge Holdings LLC in partnership with Travera through the Travera platform and related applications.

Grey Ridge Holdings LLC ("Grey Ridge," "we," "our," or "us") develops and operates technology solutions, including Travera, for businesses and organizations. Travera utilizes these services to communicate with employees, applicants, managers, vendors, and other authorized users who choose to receive SMS communications.

Information We Collect

When you voluntarily opt in to receive SMS messages, we may collect:

Your name
Mobile phone number
Email address (if provided)
Company or employer (if applicable)
SMS campaign or notification program you enrolled in
Date and time of your consent
Method of consent (website, mobile application, QR code, paper form, verbal consent, API, etc.)
IP address, browser, device, and operating system information when consent is provided electronically
Message history
Opt-in and opt-out history
Delivery confirmations and carrier status information
Any responses you send through SMS

How We Use Your Information

We use your information to:

Deliver SMS notifications you have requested
Send employee communications
Send schedule updates
Send payroll and HR notifications
Send emergency or operational alerts
Deliver incident report updates
Send maintenance notifications
Send account verification or authentication codes
Provide customer support
Maintain records of consent for regulatory compliance
Improve our communication services

We only send SMS messages for programs you have voluntarily joined.

Message Frequency

Message frequency varies depending on your relationship with Travera, your employer, and the SMS program in which you enroll.

Message and Data Rates

Message and data rates may apply.

Charges are determined by your wireless carrier.

Opting Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive one final confirmation message. No additional SMS messages will be sent unless you opt in again.

Getting Help

For assistance, reply:

HELP

or contact us using the information below.

Information Sharing

Your privacy is important to us.

Grey Ridge Holdings LLC and Travera do not sell, rent, lease, or share your mobile phone number, SMS consent, or personal information with third parties or affiliates for their own marketing or promotional purposes.

We may share information only with trusted service providers that help us deliver our services, including:

SMS delivery providers (such as Twilio)
Cloud hosting providers
Authentication providers
Technology infrastructure providers
Customer support platforms

These providers may only use your information to provide services on our behalf and are required to maintain appropriate security measures.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain SMS consent records and messaging history as necessary to:

Comply with applicable laws and carrier requirements
Demonstrate consent during compliance audits
Resolve disputes
Enforce our agreements
Maintain business records

Your Rights

Subject to applicable law, you may:

Withdraw consent by replying STOP
Request updates to your contact information
Request information regarding your SMS enrollment
Contact us regarding privacy concerns

Children's Privacy

Our SMS services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children through our SMS programs.

Changes to This Policy

We may revise this SMS Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.

Contact Information

Grey Ridge Holdings LLC Technology Partner for Travera

Website: https://www.greyridgehq.com

Travera

Website: https://www.fmdhub.com